FAQ

No. Our workshops are run Monday to Friday.

Our workshops cover mental health and addiction challenges, the impact of mental distress, and suicide which can be distressing for some participants.  We encourage you to think about how this workshop may affect you and what support you will need to ensure your wellbeing.  If it isn’t the right time for you to attend this type of workshop and you’d like to delay attending, please contact us.

Once your registration is submitted, you will receive a confirmation email with everything you need to know about the workshop. If you don’t receive the confirmation email, please check your junk mail folder. If you have any further questions, please contact us.

When you are registering, please check the details entered are correct.  The name you give will appear on your attendance certificate and all communications will be sent to the email address provided.

From time to time, emails from us may end up in your junk mail folder. If you’ve checked there and nothing has come through, please email us at info@blueprint.co.nz.

When you are registering, please check the details entered are correct. The name you give will appear on your attendance certificate and all communications will be sent to the email address provided.

If you are registered to attend a workshop and can no longer attend, please email us at info@blueprint.co.nz.

A member of the team will acknowledge the receipt of your email and, if you would like, add you to the workshop waitlist so you can attend the workshop another time.

We understand that things happen but if you’re unable to attend please give us as much notice as is reasonably possible so we can try to fill your space. There is high demand for our workshops, and community workshops are catered so we appreciate being given as much notice as possible.

There are no unit standards or skill standards in Blueprint for Learning’s workshops, so participants who attend them are not given credits towards any standards.

The only workshop for which participants are awarded something by NZQA is Addiction 101 PLUS. It has been approved by NZQA as a “microcredential”, and so participants who complete all the parts will get this small qualification (Level 1, 1 credit). It will appear on their NZQA Record of Achievement.

If you would like to find out more about Addiction 101 PLUS, check out the Workshops section of the website or contact Blueprint for Learning at info@blueprint.co.nz.

Community workshops are funded by Te Whatu Ora so there is no cost to attend in-person or online community workshops.

In-person community workshops include morning tea and lunch.

Community workshops are funded by Te Whatu Ora for anyone who is likely to encounter people experiencing mental distress or addiction challenges, particularly people working in frontline roles supporting youth, Māori, Pasifika, rural, or Rainbow communities.

Registered health professionals working in the mental health and addiction sector, or with previous mental health or addiction training are NOT eligible to attend Te Whatu Ora-funded community workshops.

Some community workshops are limited to a maximum of five participants from a single organisation. For larger groups, please see about purchasing a private workshop for your organisation. Some organisations may be eligible for a limited number of funded workshops, contact us for more information. Non-profit organisations will be prioritised for funded workshops.

Blueprint workshops are available for purchase as private workshops for organisations in any sector that want to prioritise mental health and wellbeing in their workplace and communities. There are several factors that impact the price of private workshops. Visit our private workshops page to find out more and make an enquiry.

Minimum and maximum participant numbers apply to all workshops to ensure a positive learning environment is maintained.

Some organisations may be eligible for a limited number of funded workshops, contact us for more information. Non-profit organisations will be prioritised for funded workshops.

You will receive your certificate of attendance within 48 hours of attending the workshop and it will include workshop hours completed.

If you don’t receive your certificate of attendance, please check your junk mail folder.

Yes, if you can’t find your certificate of attendance, our team will be able to arrange a replacement. Please contact us to arrange a replacement.

When delivered as in-person workshops, MH101®, Rural MH101®, Addiction 101 and Leading Wellbeing at Work run for 8 hours.  The workshop usually will run from 9am to 4.30pm.

Once registered, participants are expected to attend the full-day workshop. If you can no longer attend the workshop, please email us at info@blueprint.co.nz as soon as reasonably possible so we can try to fill your space.

If you are running late on the day of the workshop, please let us know by emailing us at info@blueprint.co.nz.

Our Te Whatu Ora-funded community workshops usually include morning tea and afternoon tea. However, not all in-person workshops are catered. Please check the information in your confirmation email to confirm if lunch is provided for your specific workshop.

When you register for a workshop, there is an option to let us know about any food allergies or special dietary requirements. If you are unsure whether you provided this information, please email us at info@blueprint.co.nz to double-check.

Unless you’re required to wear a uniform by your organisation, we encourage participants to attend in comfortable, tidy attire.

When delivered as online workshops, MH101®, Rural MH101®, Addiction 101 and Leading Wellbeing at Work run as three 2-2.5 hour sessions across three different days. The first session includes whakawhanaungatanga so you can get to know your fellow workshop participants.

Stress, Resilience and Wellbeing is a 2.5 hour online workshop.

Blueprint’s online workshops are all delivered via Zoom.

If this will be your first time using Zoom, we recommend downloading the Zoom App rather than using the Zoom web browser. This will give you a better experience during the workshop by giving you access to all of the available tools.

If you have used Zoom before, please ensure you have the most up-to-date version. You can get support on upgrading Zoom to the latest version here.

Zoom has comprehensive instructions on what you can do as an attendee. You can read a good Zoom starter article here.  Your facilitators will also guide you through some of the tools that will be used during the session(s).

You can test your microphone and camera here.

Make sure you read your confirmation email. If you have not received this, please check your junk mail folder. The Zoom link to join the online workshop is included in the confirmation email. If your workshop takes place over several sessions, there will only be one Zoom link for all sessions. For security reasons, please do not share this link with anyone else.

If you want to check your connection, audio and video, we recommend you join the workshop 10 minutes before the start time to allow time for testing.

We also recommend that you use headphones, if these are available.

When you click the Zoom link, you will be placed in a waiting room until the workshop host lets you into the workshop.

If something unexpected happens and you can’t complete the workshop session, please let the workshop host know via the chat function.

No, we never record workshops. These sessions encourage private conversations, and they will not be recorded or available for review by anyone in the future.

Use the chat function during the online workshop and we’ll do our best to help you get things working. If you can’t join the online workshop at all, please email info@blueprint.co.nz.

All workshop participants are sent an evaluation at the end of the workshop. There is space in the evaluation to provide written comments, which are reviewed by the Blueprint for Learning team.

If you would like to provide further feedback or raise a specific issue, please contact us by emailing info@blueprint.co.nz or calling 04 381 6470.

In the event of a formal complaint, we will respond using a transparent and fair process. You can download our complaints procedure here.

You can email us for information about the types of complaints we receive and the learner experience of the process of reaching a resolution.

If you are not satisfied with the outcome of our complaints process, you can fill out an online complaint form with NZQA.

Blueprint for Learning expects learners to behave in a way that supports a safe, respectful and inclusive learning environment for all and to complete any assessment tasks with integrity.

A fair and transparent process is used to address misconduct.

Minor misconduct

Minor misconduct is occasional behaviour which disrupts the learning of others, or could develop into a safety risk for the learner or others. It may include:

• occasional disruption in class
• being disrespectful of others
• inappropriate language or comments
• not following safety instructions eg videos on during online sessions
• repeatedly arriving late or leaving early.

The facilitator or tutor discusses minor misconduct with the learner, expecting the behaviour to change. The learner may be asked to leave the session if this change isn’t evident.

Serious misconduct

Serious misconduct has a more significant impact on the learner, others in the class, the facilitator or tutor. Serious misconduct includes:

• ongoing behaviour that disrupts the learning of others
• ongoing behaviour that disrupts the ability of facilitators or tutors to deliver the training
• bringing alcohol or drugs on site
• attending training while under the influence of drugs or alcohol
• intimidation or assault
• harassment, bullying or discrimination
• verbal, physical, sexual, or psychological abuse of other learners, facilitators or tutors
• taking personal property without the owner’s permission
• deliberately damaging property which does not belong to them
• not meeting the conditions set for assessment tasks
• submitting assessment material that is not their own work
• breaching confidentiality of other learners, facilitators, tutors, workplace clients or colleagues
• externally sharing confidential information gained during training, such as with the media
• encouraging or assisting another learner to act in a manner that constitutes misconduct.

Serious misconduct investigation

In short-duration workshops, the learner may be asked to leave the workshop session, or their employer may be notified of the incident or situation. In longer-duration training, this may involve suspending the learner from attending class while the alleged misconduct is investigated.

Alleged serious misconduct will be investigated and responded to using a formal process. The process should be completed within 10 working days where possible.

Appeals

If the learner considers the process was unfairly conducted, they can appeal to the Manager Blueprint for Learning within five working days of receiving notification of the investigation outcome. The appeal must be in writing and outline the grounds for having the investigation process reviewed.

After considering the process undertaken and, in some cases, meeting or speaking with the learner, the Manager Blueprint for Learning will advise the learner of their decision in writing. Documents arising from this appeal will be saved on the learner’s file.

If the learner is dissatisfied with the outcome of an appeal, they can escalate to NZQA.