Blueprint workshops
Customer Service Skills
This workshop is focused on customer service skills in the mental health environment and has been developed in recognition of the unique/distinct needs of the mental health sector. Employing good customer service skills can often make the difference between a negative or positive experience of service provision, for both service users and other customer groups as well as for the service provider.
Learners will gain an understanding of:
- Explore the variety of people who we ‘serve' as customers of mental health services
- Develop awareness of customers wants and expectations of mental health services
- Review individual performance when dealing with customers
- Consider the importance of communication skills in providing excellent customer service
- Discuss and develop strategies to overcome barriers to optimise personal performance when dealing with customers.
To enquire about when this workshop is next delievered please fill out the enrolment/registration form or email us at info@blueprint.co.nz
Back to workshopsLast updated 3:09:49 pm Tuesday 28 April, 2009