Programme overview
Blueprint's National Certificate in Business (First Line Management) has been designed for team leaders, advisors, supervisors and first line managers within the mental health, addiction, disability and social service sectors.
The programme has been developed in partnership with Tai Poutini Polytechic who share Blueprint's philosophy of ‘living the learning’. Tai Poutini brings an understanding of diverse sectors and environments and support Blueprint's tutors to deliver a comprehensive and widely applicable programme.
First Line Management learning modules
This programme is delivered through a 'thoughtful leadership' and toolbox approach which enables first line managers to gain the communication and interpersonal skills, and technical competence that underpins effective leadership.
The learning includes four short block courses. However by request each module can be delivered separately to an organisation, allowing the qualification to be completed as resourcing allows.
Module one: Communication skills and introduction to management
This module includes:
- Communicating in a culturally diverse environment
- Giving and responding to feedback on performance
- Identifying organisational principles
- Identifying opportunities for personal reflection and professional growth.
Module two: Leadership and team building
This module includes:
- Learning strategies to lead a team toward positive outcomes
- Identifying aspects of team operations, work and needs
- Understanding how to operate within the framework of professional, ethical and socially responsible behaviour and practice.
Module three: Planning your work
This module includes:
- Learning how to analyse work content and identify competence to meet work demands
- Demonstrating knowledge of the principles and processes planning team building into workplace activity
- Managing a plan to achieve organisational objectives.
Module four: Conflict management and problem solving
This module includes:
- Establishing and maintaining positive working relationships by applying effective conflict resolution and problem solving techniques.
Opening doors...
The National Certificate in Business (First Line Management) Level 4 opens doors to further qualifications in the business field such as the National Diploma in Business, or other qualifications in business administration, management or Maori business and management.
Last updated 10:53:23 am Thursday 1 December, 2011