Matrix Approach

There is a 'Matrix Approach' to programme delivery. These are key areas for consideration, reflection and application throughout the programme.

Service User Perspective

Valuing the lived experience of mental illness.
Meaningful consultation 'our customers are not with us by choice but by circumstance'.
Active participation with service users and whanau.
Responsiveness to service user needs.

Clinical Perspective

Best practice.
Evaluation of services.
Inclusion of multi-disciplinary team perspectives.

Cultural Perspectives

Multiple accountabilities.
Community relationships.
Processes.
Drivers as a Maori/ Pacific Island Manager.
Management and leadership responsibility to Maori.

Service and Organisational Perspectives

Uniqueness of ‘your' service//vision, goals, values and priorities.
Drivers for decision-making.
Understanding your own organisation.
Key players.
Key drivers.
Future direction.

Last updated 2:38:08 pm Thursday 17 September, 2009